In general, support is given via remote access:
We offer the possibility to connect with your industrial plant via telephone or internet connection, which enables us to make a fault diagnosis of the control or visualisation system or even to modify the system if needed.
There are several options to establish a stable and fast line that at the same time meets our customers’ privacy and security provisions. In this way the servicing staff can access the visualisation, the control system or intelligent units like the frequency converters, depending on the key problem.
If a fault diagnosis via remote access is not possible, our service engineers come to your facility and remedy the fault on-site.
Besides the service hotline number, every on-call service customer receives the contact details of three mebers of the staff for questions occuring during the day-to-day business.